SHIPPING POLICY

Upon placing an order, you will receive an email confirmation. Orders will ship within 3-5 business days placed between Monday and Friday, unless otherwise notified, upon which time, you will receive an email with your tracking number. Please ensure the details of your order are correct before confirming. We cannot guarantee changes to your order after your order has been placed.

We try our best to ship all packages within 48 hours of receipt of the order from our Los Angeles warehouse location (excluding weekends and holidays). Please allow up to 10 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out. All orders placed with expedited shipping will be prioritized and sent out the day 1-2 days after purchase, Monday-Friday.

We offer flat rate shipping for ground, overnight and two day shipments. We currently offer free Ground Shipping for orders totaling $950 USD or more before tax. Once your cart passes this threshold Ground Shipping will show up automatically at checkout as an option at no cost.  Please make sure that your order is shipping to a secure location. 

Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly. Once the package is in the hands of the courier, the courier is responsible for the timing of the delivery.

INTERNATIONAL SHIPPING

We are currently offering shipping to Australia, France, Germany, Italy, Netherlands, Qatar, Saudi Arabia, Swedan, United Arab Emirates, and The United Kingdom. There is no free shipping for purchases outside of the United States. Please note, that the purchaser will not be eligible for a refund on duties and taxes or shipping, if an item is to be returned. The purchaser will also be responsible for shipping and duties to return into the United States.

IMPORTANT INFORMATION

For your security, please be aware that the cardholder's billing address much match the ship to address in order for a purchase to be accepted. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

For any special/urgent requests or concerns about your order, please contact clientservices@shoprodarte.com.

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